![]() Holimood chose SleekFlow as their customer help desk software because it integrates seamlessly with their booking system through an API connection, allows team collaboration on WhatsApp, and offers omnichannel functionality. SleekFlow’s solutions for marketplace businesses Despite using WhatsApp Web for more login access, the increase in messaging volume caused significant delays, and frustrated customers would contact different phone numbers for the same inquiry, leading to confusion and wasted time. ![]() ![]() To distribute the high caseload among their service desk agents, they had to use ten business phone numbers since each WhatsApp Business account only allows one login on the mobile phone. Previously, the marketplace relied heavily on the free WhatsApp Business App for pre and post-sale support. Holimood receives over 1,000 inquiries per day during peak seasons. Watch the video (Chinese CC) to find out how they use SleekFlow as a customer help desk software and reduce customer service response time by 25%. Holimood, a premier online reservation platform for outdoor activities in Hong Kong, offers a range of services, including yacht, camping, glamping, and water activities, to cater to all adventurous needs. ![]()
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